Hostgator has been my favorite host since the beginning of my internet marketing career. I signed up with this company in 2007 and although I didn’t use them exclusively, they always remained my main and most reliable host.
Then came the EIG. Endurance International Group is one of the world’s largest hosting companies and they own many hosts such as: FatCow, Bluehost, iPage, HostMonster. They run a total of sixty two (62) hosting companies. In the end of October 2012 EIG acquired Hostgator for $225 Million. No one knew what to expect from this deal but everyone hoped Hostgator wouldn’t become a bad host. Unfortunately that’s exactly what happened. Customers started seeing minor and major down time. Support was often unreachable as well.
Here are a few examples of major issues that are listed on Wikipedia:
– August 2, 2013 Major Network Blackout
A major network issue at the data center in Provo, Utah, affected customers of Bluehost, HostMonster and JustHost, and took down many of the dedicated servers owned by HostGator customers…
– December 31, 2013 Multiple Server Blackout
A multiple server outage at data center in Provo, Utah affected HostGator‘s website, phone services, and customers.
April 16-17, 2014 Networking Blackout
– A networking issue affected some server clusters at the data center in Provo, Utah, affecting VPS, Dedicated and Shared server customers of iPage, Hostgator, Justhost, Hostmonster, and Bluehost…
May 19, 2014 Networking Blackout
– At approximately 1:30 AM PST, a network issue affected connectivity for many customers of EIG-owned hosting providers with servers located in the Provo, UT, datacenter. Service was not fully restored until over eight hours later, at approximately 9:30 AM PST.
Of course there were a bunch of smaller down times in between and you can find that information on most hosting-related forums and many internet marketing websites.
Besides incredibly bad down time the service itself went down the drain. At some point all my websites hosted on HG started loading slowly. I don’t mean it would take 10 seconds instead of 5, it would take up to 2 minutes! I have tried this from different computers, IP addresses and asked friends to access the sites from their homes. In some cases the sites wouldn’t load at all. I wasted a lot of time trying to reach the Hostgator support and finally when I got a hold of someone I was told that my sites aren’t built properly hence the slow loading time. Yeah, right. I haven’t touched ANY of my sites for at least a week and all of the sudden they stop loading.
I moved some smaller sites to SiteRubix since I have an account with them. Everything loaded really fast. Sometimes the sites on Hostgator would load normally, on some days they would take a minute or more, Hostgator always denied it was their fault. They blamed my sites: everything from CSS code, wrong WP installation, images being too big (50 KB images is way tooooo huge for Hostgator).
If you’ve been following my blog you probably know that I only recommend products I use and like using. I have been Hostgator’s affiliate since I started using them and I always proudly displayed their banner on the sidebar of this blog. Well, no more. I took the banner off and I will try to remove other links that recommend Hostgator. Unfortunately after 7 years I have to stop promoting a service which doesn’t live up to their promises and our expectations.
At this point I am searching for a new hosting provider, where I would be able to move all of my sites. I might move everything to SiteRubix because I like them but I’ll keep on looking for a good host. I would make sure to stay away from everything that’s owned by EIG.
In early November I finally moved everything to a new hosting provider. Of course I wrote a blog post about it. Pay attention to the final thoughts in that post as Hostgator tried to screw me over $120 while I was trying to cancel my account. Once again, I am very happy I have finally left this company.
Do you have any suggestions?